Terms & Conditions

Booking policy:

  • 1:1 lessons can be booked for either 30 minutes or 1 hour. 

  • Lessons are £16 per half-hour or £32 for an hour. 

  • We require bookings in blocks of 5 or 10 lessons.

  • When 10 lessons are booked, the tenth lesson will be free.

  • Payment can be made by card or cash but must be made in advance of the lessons.

  • We will keep lesson times consistent where possible. Once we have given you a time slot, you will continue to have that time slot as long as possible, provided we have received payment a week ahead for your next block of lessons. 

  • We reserve the right to request a change in lesson time in accordance with the needs of our teachers and other students.

  • Please allow at least 48-hours notice when booking a lesson.

Cancellation policy:

 

  • If you are going on holiday, please let us know when you pay for your lessons and we’ll arrange accordingly.

  • If you need to cancel a lesson, we require 7 days’ notice. Please contact us on 0191 232 8765 or e-mail info@windowsmusicacademy.com.

  • If we receive 7 days’ notice, we will reschedule your lesson, according to the availability of the teacher and teaching space.

  • No-shows and cancellations made fewer than 7 days before the lesson in question - including for illness and self-isolation due to COVID-19 - are considered forfeited lessons and cannot be refunded. If you cannot attend your lesson in person, we can offer you an online lesson instead.

  • If your teacher is unable to teach, we will reschedule your lesson or find a replacement teacher, and the lesson will not be forfeited. 

  • If the Academy is forced to cancel your lesson for another reason, such as severe weather, we will reschedule your lesson and the lesson will not be forfeited.

  • If we are rescheduling your lesson, we will try to reschedule it within the week of the original booking, or you may be able to take it alongside your next lesson as an hour-long lesson.

  • We cannot offer refunds on unused lessons.

  • We reserve the right to cease the service if we consider that there has a been an unreasonable number of cancelled or missed lessons such that it is compromising the work of the teacher and student.

Covid Safety Student Agreement:

The safety of our students and teachers is a top priority for us, so we are continuing to put in place a number of measures for face-to-face teaching. All measures put in place are intended to protect the health of our students and teachers and their families, and to ensure that we can continue to offer face-to-face lessons to all our students for as long as possible. 

WHAT WE ASK YOU TO DO:

  • If you test positive for Covid, we ask that you stay at home and complete your lesson online out of consideration for your teacher and fellow students.

  • Face coverings are no longer required for teachers, students or shop staff, but of course if you feel more comfortable wearing one, we fully support that.

  • Please consider wearing a face covering if you are experiencing cold/flu symptoms.​

  • Please ensure you/the student has washed or sanitised their hands before their lesson.​​

WHAT WE ARE DOING:

  • If a teacher tests positive for Covid, they will carry out their lessons online from home.

  • As always, in the event that the teacher is unable to teach, your lesson will roll over to the next week.

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  • Hand sanitiser is available in all rooms and must be used by students before and after the lesson.

             

  • Student and teacher only in the lesson room, where possible. Please let us know if you or your child needs extra support during the lesson.

  • Extra time between lessons allocated for cleaning of all high-touch points.

 

  • Rooms arranged to allow for social distancing and second pianos added to the piano rooms so teacher and student don't need to share.

  • Ventilation created by opening windows or doors.