Booking policy:

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• 1:1 lessons can be booked for either 30 minutes, 45 minutes or 1 hour depending on availability. 

• Lessons are £18 per half-hour, £27 per 45 minutes or £36 per hour. 

• Payment is made via bank transfer on a monthly basis.

• We will keep lesson times consistent where possible. Once we have given you a time slot, you will continue to have that time slot as long as possible, provided payment is up to date. 

• We reserve the right to request a change in lesson time in accordance with the needs of our teachers and other students.

• Please allow at least 48-hours notice when booking your first lesson.

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Cancellation policy:

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• If you need to cancel a lesson, we require 7 days’ notice. Please contact us via email e-mail at info@windowsmusicacademy.com.

• If we receive 7 days’ notice, we will reschedule your lesson if possible or cancel it without charge.

• No-shows and cancellations made fewer than 7 days before the lesson in question - including for illness will be charged at the standard rate. 

• If possible, we will offer to reschedule your lesson for an alternative time during the same week. 

• If your teacher is unable to teach, we will reschedule your lesson and the lesson will not be charged. 

• If the Academy is forced to cancel your lesson for another reason, such as severe weather, we will reschedule your lesson and the lesson will not be charged.

• If we are rescheduling your lesson, we will try to reschedule it within the same week, or you may be able to take it alongside your next lesson as an hour-long lesson.

• We reserve the right to cease the service if we consider that there has a been an unreasonable number of cancelled or missed lessons such that it is compromising the work of the teacher and student.

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